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Say Uncle

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Last year in March - only about three months into my knitting habit - I decided to try my hand at a really fiendish pair of gloves, Eisblume. This was sort of a symptom of my knitting disease: choosing patterns that are waaaaaaay too advanced for my skill level, which eventually just frustrate me and sit unfinished. Twisted stitches? Cables? Beaded stitches? All of these were skills I'd be learning along the way. But, I told myself, knitting techniques aren't hard - which is true. I've never met a knitting technique that actually seemed difficult after the first few times I did it.

It's a beautiful pattern, and gloves are the reason I decided I needed to learn to knit. My hands are too large for most commercially made gloves designed for women - too long - and men's gloves (which are sometimes long enough) are almost invariably too loose. Plus, gloves you can find in the men's section of most stores are boring. I don't need a pile of frills - I didn't need the cabled, beaded busyness of Eisblume - but a little embellishment or at least a little warmth is nice.

So I bought yarn and beads, and I cast on, and I started knitting. Before I even arrived at any cables or beads, though, the pattern held some new frustrations. I was working with a lighter weight of yarn than I'd ever worked with before - fingering weight, which is about half as thick as worsted weight, the stuff you usually see beginners using for scarves. The needles were thinner, too, only slightly thicker than toothpicks - 2.0mm, the US size 0. (Beginner scarves are usually on much thicker needles, more like chunky chopsticks.) Thin yarn on thin needles means a tight fabric, extra tight because of my own tendency to knit tightly. At such a tight gauge, the yarn fuzzed up in my fingers, and became difficult to slide along the needles.

When I did get to the beads (which started before the cables), that was a new adventure. There are a couple of methods for placing beads in knitted fabric. One involves simply stringing the beads on the yarn ahead of time, but this means that the beads sit sort of diagonally on only half of the knitted stitch (knit stitches are basically loops, and within fabric have two "legs" showing). The other involves placing the beads on the stitches as you come to them - usually using a crochet hook. But the beads I was using were too small for a crochet hook to go through, so instead I had to place them with a needle and thread.

Ordinary knit and purl stitches take me no time at all to work - maybe a second each. In a pattern that isn't easily memorized, reading the pattern slows that down some, but it's still a couple seconds per stitch at most. Account for the tight and slow-moving stitches, and I was moving pretty slowly. But each time I placed a bead on a stitch, that stitch took probably half a minute. Any given round, between beading and the tight stitches and juggling a cable needle (once those started) and just reading the pattern, was taking me about half an hour, and I felt like I was wrestling with the yarn and needles the whole time. I'd have to stop after an hour or so because I was frustrated and my hands would start to ache.

On gauge: you can swatch all you want in plain knits and purls, but there's no way of knowing that your gauge will translate to the gauge you'll get in a pattern with twisted stitches and cables and beads and things. There's no way to tell what your gauge will be like in pattern other than to try the pattern, and you need a good couple inches of work to really tell anything at all. I got about three or four inches into the cuff pattern - which is a good length to check gauge - before I realized that my tight stitches meant that the glove was going to be too small for me to wear, or at least wear comfortably.

And that's about a month of work.

I could keep on with them and offer them as a gift to someone with smaller hands, and that's what I planned to do - eventually. I needed something pleasurable and simple to work on, so I turned to other projects and set the gloves aside.

And they sat for the last seven or eight months. Every time I finished a knitting project or thought about starting something new, I'd look at them and consider working on them, but the thought was always fleeting. It's just too frustrating to wrestle that hard with a project that goes that slowly, knowing I won't be able to enjoy the end result myself.

I admitted my frustrations to Sam recently, and his response was immediate. "Bind it off," he said. "Let it be a cup cozy." He's done exactly that - bound off the first of a pair of Cookie A socks that he just wasn't connecting with (and was incidentally also turning out too small). His steel water bottle wears the cuff part, now.

So tonight, I did just that. I carefully bound off all the stitches, wove in the ends, and now the Eisblume cuff is a water bottle cozy. I'm glad I did it; I don't feel a pang of guilt every time I get an urge to knit something and I don't choose to work on them. Unravelling it after all that work and investment and frustration would have made me sad - this way I can still enjoy it. It is, after all, still gorgeous:

Giving up. (Eisblume cuff, now a cozy.)

And that's all she wrote. Sam continues to teach me stuff about knitting that really isn't about knitting at all.

Like, you know, stop knitting stuff that makes you miserable.

Smart guy.

Update: Lawsuit

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I received a court order dated 15 April 2010 dismissing the case on motion by the plaintiff. The lawsuit referenced in the previous post therefore appears to be resolved.

I've had a few inquiries, so to put this to bed:

The owner of Personal Threads filed a lawsuit against me.

I intend to defend myself against the allegations, and have retained an attorney to that end.

If you wish to follow the proceedings, you may do so, as they are a matter of public record. The case is in the district court, Douglas County, Nebraska, Doc. 1104 No. 235.

On Motivations

After I wrote last week's letter to the owner of Personal Threads Boutique and got it all packed up and ready to go, I posted it here, then popped on over to Ravelry to link to the post on the local group. I did so with the thought that the letter deserved dissemination in those circles having the greatest interest in that store and how it is run. My aim in posting the letter in the first place was twofold:

  1. I wanted to save some hypothetical future customer the pain of walking into a store where she might be treated, however subtly, like a less worthwhile customer.
  2. I wanted to provide a means by which the owner could be held accountable to whatever changes - of attitude or behavior - he decided to make.

That second reason is important. I have many interactions with businesses large and small, local to international, every day. Some of these are overwhelmingly positive; I make sure that those involved know this is the case, because everybody needs to know when they're doing well. Others are confoundingly negative, and I don't post about all of them. Often a bad experience is indicative only of poor employee training, or a single middle manager with a rotten attitude. I call the 1-800 number. I let the people above know what's going on below. It's how resolution is acheived when you have someone with oversight to implement change.

In the case of Personal Threads, my objection was to the attitude and behavior of the owner. That changes things quite a bit. Yes, there are exceptions, but in general, the owner is the top. The only entity to which the store owner is answerable is the public. I didn't at the time advocate that anyone else stop shopping at Personal Threads - my decision to do so was my own. I wanted to relate what prompted that decision, however - for the two reasons I listed above.

Reactions

Reception to the post on Ravelry was largely unfriendly; it varied from mildly uncomfortable with my having posted the letter before the owner had a chance to receive it and respond to plainly rude, defensive, and accusatory. That's life; I don't feel hurt by the response. The most constructive of the response suggested that I remove the group posting linking to my blog until the owner had a chance to respond to me. I agreed to do so, and said I would update the thread when I received a response or, if I received none, after one month. The owner made an appearance on the thread as well:

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Transcript:

Someone was nice enough to bring to my attention that someone felt that something I did or said was inappropriate. I haven't had the opportunity to read what was written in the original post and I don't know what my infraction was.

First, if I did offend someone, and obviously I did, I sincerely apologize. I truly do regret this incident, whatever it was. Being the older brother to five sisters I've always tried to be considerate of womens feelings and sensitivities.

Second, I find the support given to me and my store a treasure that I didn't know I had. Thank you all so very, very much!

Third, I haven't received the letter yet, but when it comes I will give it my full attention. As far as posts go, I have never quite understood posting something to the world before you say something to the person who offended you. My request to all my wonderful customers is that if anything happens in my store, either by me or my employees or my dog, please say something to me right away or it will become more of an issue. Letting things go just causes it to fester.

I believe the tone of this was intended to evoke the image of a sympathetic, customer-oriented man who would in fact make a real effort to reach out and make the necessary changes for me to be comfortable shopping in his store again - an outcome I very much wanted.

Wednesday, two days later than I intended to send my letter off, I finally put it in the mail. (I have to admit: I don't use postal mail for much, and it's really not in any workflow I have.) Off it went, however. I also received mail Wednesday - a certified mail receipt, as well as a plain letter in my mailbox. Both were from Place Law Office. (I initially mistook the certified mail receipt as a receipt for the letter in my mailbox, causing some confusion - I missed the box that was checked saying my item was being held at the post office. I didn't figure that out until after post office hours Saturday, and so I wasn't able to retrieve the certified mail until today.) The letter in my mailbox and the one I picked up from the post office were identical, and posted in entirety below (with my mailing address obfuscated). The transcript does not include the Cc block or stationery items from the top of the letter.

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Transcript:

RE: The Personal Touch, Inc., Personal Threads Boutique & Mr. Joe Lewis

Dear Ms. Tesla:

Please be advised that this office represents The Personal Touch Inc., Personal Threads Boutique and Mr. Joe Lewis.

I have carefully read and reviewed with Mr. Joe Lewis your letter of February 6, 2010. In addition, I have reviewed the publication of your letter on your internet "Blog" Sperari.com.

Your February 6, 2010 letter is libelous. It is clear that the letter was intended to defame, to shame, to disgrace and to injure the reputation (personal, professional, and business) and character of my client(s) The Personal Touch, Inc., Personal Threads Boutique, and Mr. Joe Lewis.

Demand is hereby made of you to immediately withdraw and "take down" your letter of February 6, 2010 from your controlled internet "Blog".

You are hereby on Notice to CEASE AND DESIST from any activity, of any nature, which would or could jeopardize the business interest(s) of my client(s) in any manner.

I trust that, in light of the foregoing, you will comply with the demands described herein, as well as your legal obligations.

You should be advised that these matters are regarded as harmful to my client(s), and I have been instructed to vigorously pursue all avenues of relief to protect and insure their rights.

I trust you will govern yourself accordingly.

Very truly yours,

//signature//

James R. Place

Before he had even received the physical letter, he got with his lawyer to draft a cease & desist letter. I have received no other correspondence from the store owner. There was an opportunity to recognize and acknowledge the interaction that left me so cold; to apologize; to promise improvement; and to conduct his business accordingly in the public eye. That bar is high, but it is the bar that I set for those with whom I do business. It is also apparently too high for the owner of Personal Threads. Instead, he has accused me of publishing a letter that is libelous; this accusation has no merit, as what I related in my previous post is true, however uncomfortable it might be for the store and its owner.

On Cease & Desist Letters

I feel very strongly about civil liberties. This should be no mystery to those who know me, and likely not to those who've read anything I've written pretty much anywhere. I believe that unfettered public discourse, to include dissent, is a healthy part of a free society. More than that, I believe it is fundamental to a free society.

Cease and desist letters are a funny thing - not quite a legal action in and of themselves, they send the implicit threat of legal action, often to stifle dissenting or unfavorable reportage and opinion. To a consumer, often just an "air of law" is enough to make them believe that they have done something wrong and must comply. To those who know better, the implicit threat is that regardless of the veracity of the accusation, a company will have more resources to invest in a legal process that can be both lengthy and costly. The image of a schoolyard bully is only too appropriate: intimidated by the looming shadow of someone bigger than them, most kids don't know what to do but hand over the lunch money.

Never in my wildest dreams would I have believed that the genuine impulses that led me to publicly post the letter I sent to Personal Threads would have inspired such a technique. Nor, had I been warned, would I have believed that a local yarn store - long celebrated as a warm, welcoming place for community, friendship, and shared knowledge - would be the type of entity to engage in such a tactic.

My belief is that nobody is so well-equipped to damage a business as those running it - by means of the ways in which they choose to conduct business. Face-to-face interaction is a particularly visible area of insight for customers. The way in which a business handles customer conflict is similarly open. I believe that Personal Threads has failed in these, what I consider to be two of the most important indicators of the quality of a business, and has done so in such an objectionable manner as to be personally unresolvable.

My Recommendation

Due to the response that I have received, I have changed my recommendation. I am no longer shopping at Personal Threads, and I further recommend that others follow suit. I will not do business with a company that conducts itself in the manner descibed above, and that holds both its customers and the truth in such contempt.

I'm mailing this off Monday. I'd comment, but I think the letter is clear enough to stand alone. Cross-posting this to Livejournal and Ravelry.

Joe Lewis
Owner

Personal Threads Boutique
8600 Cass Street
Omaha, NE 68114

Saturday, February 6, 2010

Mr. Lewis,

I've visited your store several times over the last couple of months since I joined Ravelry and discovered we have Omaha-local yarn options other than Michael's, Hobby Lobby, and Wal-mart. I was thrilled! Your inventory is well-considered, beautiful, and extensive - it would be hard to imagine a project for which I could not find the perfect yarn in your store. Your prices are reasonable, and I've found most of your staff to be warm, engaged, helpful, and courteous. All of this is to be applauded.

However, last time I visited Personal Threads, I had a brief conversation with you that deeply discouraged me from patronizing your store. I mentioned that I find it difficult to find patterns that are appropriately sized for my plus-sized body, and you showed me several examples of patterns that are written for sizes to include my own. I appreciated that, and had the conversation ended there, the interaction would have been wholly positive. Instead, you went on to say that you'd decided not to carry one of the recently-published books featuring plus size knitting. Rather than citing shelf space or a lack of interest, you said that some of the people in the book weren't like me (tall and proportionately larger) - they were just fat. I responded that big girls probably want to knit nice things too, and you said that these girls were really fat. It was, you said, ridiculous.

In a business that sells yarn at higher yardages and therefore higher revenue to fat people, there is no logical basis for anti-fat sentiment and action. It is pure aesthetic bigotry. It is also entirely dehumanizing. You've made your feelings clear, and elected not to carry an item that is of interest to part of your customer base; you don't deserve that business. But you've also been inexcusably rude; the fact that your comments were not directed at my physique matters not at all to me. I think you'll find that such rudeness does not serve you well, in commerce or otherwise.

I have no plans to shop at Personal Threads in the future, barring an obvious and explicit change in how the plus-size and fat community is considered and treated. Though I do not intend to expend any effort dissuading others from shopping there, I will be posting a copy of this letter online; I believe that everyone should have access to sufficient information to make their own decisions, particularly when money is changing hands.

Sincerely yours,

Erica Tesla

Meme: Art

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Yanked from Will:

The first five people to respond to this post, will get some form of art, by me, about them. I make no guarantees about quality or type, but I will assure that I will give it good effort and that the art will be individual to you, so if you get a mixed CD or some sort of painting doodle, yours is the only one like it.

The only catch, of course; as with most memes, if you sign up, you have to put this in your own journal as well.

My stress level has dropped immensely this week, from the beginning (oh god two homeworks two tests three labs to teach and one to write up and no I don't have time for proper punctuation in there) to now (...wow. I don't have anything that I have to turn in by tomorrow.) Some of this has been refocussing, and some of it has just been that I was so busy I didn't have time to be stressed.

I'm missing classes (two of them, both of which happily have dependable people who are willing to photocopy their notes for me) tomorrow for an appointment that got rescheduled during the morning, which conveniently means that I'll get to sleep in tomorrow. The getting-up-at-five thing will commence on a consistent basis after this weekend, I think, as while I do have homework, I'll also have a relatively large block in which I can sleep unstructured. I think I should be in a place where I'm not dragging ass from the cumulative sleep I've missed through the last month then, which will be good, and put me in a place where I don't feel like waking up at five is preventing me reaching my ultimate goal of being more focused and "on".

I'm working on lab writeups this weekend; hopefully I'll be able to turn them all in before spring break, leaving the week-long holiday from school wide open for projects for which I've been trying to find time (photography and writing, mostly) and relaxation. Tomorrow night I'm heading to Liz's place for her birthday party; her hat's done, and I'm started on the fingerless gloves for her. The hat has an ostentatious pom-pon on the top. (N.B. If you're ever trying to make a pom-pon and you think to yourself, "Oh, that's going to be too small," - trust me, it'll be just fine that way.) I love Homespun. It is full of internets. That is all.

In other news, my replacement iPod is back. I think the last replacement hated me for giving it the same name as the original, so I'm calling this one Jin instead of Jezebel.

Am I doing something wrong?

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I have friends who knit. Friends who knit a lot. I crochet. I've tried knitting; I find it clumsy and I can't imagine how one would vary the stitches to make patterns. I find crochet simple, and building new stitches and patterns on existing skills straightforward. I grok crochet "theory", if you like.

So a question for my knitter friends: am I doing something wrong? Is there some secret method that makes knitting magically delicious?

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